Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. There are certain situations where only partial refunds are granted (if applicable)ĬD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been openedĪny item not in its original condition, is damaged or missing parts for reasons not due to our error.Īny item that is returned more than 30 days after delivery. Please do not send your purchase back to the manufacturer unless requested to do so. Once you’ve requested a refund or exchange, you have 14 calendar days to return the item. Please request a refund or exchange via email: For manufacturing defects, either SuperMom Headquarters or the manufacturer may send you a return shipping label to return the product. To complete your return, we require a receipt or proof of purchase. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned. Please consult the appropriate sizing chart(s) prior to purchase. Apparel items cannot be returned for sizing issues. We will respond to your request as quickly as possible. Requests will be reviewed and submitted to the manufacturer.
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In the event you discover a manufacturing defect, please request a refund through, including a full description and photos of the defect. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
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